TERMS AND CONDITIONS
Casali Fabio as the owner and legal representative of FROG.PRO di Casali Fabio headquartered in Gattatico (RE); Via Tonelli 1; Tax Code CSLFBA89C17G337M and VAT Reg No 02577970359; REA RE-294501; is the owner of the website www.frogpro.it. These general conditions of sale (“Terms and Conditions”) are regulated by the Consumer Code (D. Lgs. n. 206/2005), section II Distance Contracts (Art. 50-67) and the rules on the electronic trade (D. Lgs. n. 70/2003).

INTRODUCTION
All our sales are governed by these general terms and conditions (Terms and Conditions). The general conditions of sale, without exception, are deemed accepted in full by the Customer at the time of purchase of goods, carried out by the website www.frogpro.it, via email and / or in any other form and / or sales channel . The customer is invited to print and keep in the manner you prefer the general conditions of sale. In the event of changes in conditions, the order will apply the general conditions published on the website www.frogpro.it at the time of the order placed by the same customer.

EMAIL ORDERS
The customer is required to send their order request in writing by email to info@frogpro.it. We suggest the utmost care and clarity in the compilation of the order, stating the name article, color, quantity in order to facilitate the understanding and subsequent evasion. When applying for the order to be provided the following data: name and surname or company name, billing address, VAT Reg No (only for EU companies), telephone number, alternative delivery address if different from the billing address. At the request of order will follow later communication of order confirmation. The contracts entered into purchase via email are concluded with FROG.PRO di Casali Fabio.

WEBSITE ORDERS
The products and their prices on the website www.frogpro.it constitute an offer to the public in accordance with the procedures set out in the General Conditions and on the website. The terms of this offer only apply to purchases made on the website. The customer has to fill with utmost care fields related to personal data. The customer ends successfully the order process if the site does not show any error messages. The contract is concluded upon receipt of the order by FROG.PRO. In this case FROG.PRO shall acknowledge receipt of the order by sending an e-mail order confirmation to the email address supplied by the customer. The contracts entered into purchase on the website are concluded with FROG.PRO di Casali Fabio.

CUSTOM ORDERS
The customer is required to send their order request in writing by email to info@frogpro.it. We advise the utmost care and clarity in the description of your product. When applying for the order to be provided the following data: name and surname or company name, billing address, VAT Reg No (only for EU companies), telephone number, alternative delivery address if different from the billing address. We are not liable for misinterpretation due to incorrect or incomplete information about the project description. The CUSTOM orders do not enjoy the normal conditions of return according to the Consumer Code (D. Lgs. n. 206/2005), section II Distance Contracts (Art. 55) as custom designs, packaged according to specific instructions from the customer, are otherwise unsaleable. Any materials that are part of the project must be shipped to:

FROG.PRO di Casali Fabio
Via Tonelli 1
42043 – Gattatico (RE)
Italy

As it is impossible to quantify the value of the material supplied by the customer shipped for processing, the material is considered to be “used” and therefore without any value. In case of processing problems, acts of God, theft, and other events that prevent the manufacturing of the material, the Customer will be paid a lump sum equal to 1 (one) Euro per kg gross merchandise. This is based on the weight reported by the courier upon delivery. All information received from FROG.PRO by the Customer via the website www.frogpro.it, via email and / or in any other form and / or channel, as well as the ownership of the project and the technical solutions adopted on the product are the exclusive property of FROG.PRO, therefore we do not accept claims of any kind on the project. Order requests must be followed by confirmation of the order. The contracts entered into purchase via email are concluded with FROG.PRO di Casali Fabio.

PRICES
All prices will show VAT and delivery costs and are shown in the checkout page. The instability of exchange rates, increases in overhead costs and raw materials could lead to unpredictable price increases for our products, however, the price applied will be that shown on the site at the time the order is completed, without any consideration of price changes occurring after or previously offered.

PAYMENTS
For orders from WEBSITE, the payment is required at “Checkout” of the order with the procedures contained in the websiteite. Together with the communication of the order confirmation, the amount corresponding to the products purchased will be charged to the customer. CUSTOM orders and / or EMAIL orders, the payment terms will be shown on the order. In the case of processing CUSTOM orders using materials supplied by the customer, no components already produced will shipped prior to receipt of payment.

DELIVERY
The delivery time for orders received by EMAIL or CUSTOM orders will be agreed with the order. The delivery of the products displayed on the website is 30 working days. However, it is our daily commitment to deliver the products ordered as soon as possible. All orders are processed in chronological order of payment. FROG.PRO will invoice the products purchased, sending it to the customer by e-mail to the address provided with the order. For the issue of the invoice, to the information provided by the customer. No change in the data will be possible after the issue of the invoice. Delivery costs are charged to the customer’s order and properly highlighted. The shipment of goods is at the risk of the customer, even if it is shipped free port. All shipments and deliveries are to be understood “ex works” from our factory shown on the website, FROG.PRO is not liable under any circumstances, as determined in accordance with the law, for any theft, loss, subtraction, damage, or loss of all or part of the goods carried, our responsibility ceases upon delivery of goods to the carrier for transportation. Upon delivery of the products the customer is required to verify the number of packages and check that the packaging is not damaged, wet or otherwise altered, including the sealing materials such as adhesive tape and / or metal or plastic banding. In the event that obvious damage to the packaging and / or product, the customer can refuse delivery of the products, which will be returned to FROG.PRO without any charge to the customer. Once the delivery document is signed, the Customer may not make any objection about the appearance of the products delivered. Any problems concerning the physical state or completeness of the products received must be reported promptly to FROG.PRO for activation of the warranty conditions. No liability can be attributed to FROG.PRO in case of delays in shipping. In the case of non-collection of the products by the Customer within the period specified above, the order will be automatically cancelled and the products returned to FROG.PRO. In this case the transport costs will not be refunded to the customer.

RETURNS
If the Customer is a consumer in the supervisor the rights under Art. 64 of the Consumer Code in accordance with that legislation and therefore has the right to terminate the contract of purchase for any reason, without explanation and without penalty, in the manner set out below. The withdrawal right is exercised by sending within 14 (fourteen) calendar days from the date of receipt of the products of a notice by registered post written in Italian or English and addressed to:

FROG.PRO di Casali Fabio
Via Tonelli 1
42043 – Gattatico (RE)
Italy

Any communication can be sent in advance, within the same period, by e-mail to info@frogpro.it, on condition that it is confirmed by registered post, within the following 48 hours. The notice of return must specify the intention to withdraw from the purchase and the product or products for which it intends to exercise the right of return, attaching a copy of the invoice. In the event that the return is exercised by means of written communication, product returns must be made within 14 (fourteen) calendar days from the date of receipt of the same, sending the products to the following address:

FROG.PRO di Casali Fabio
Via Tonelli 1
42043 – Gattatico (RE)
Italy

The right of return is subject to the following conditions:

  • The right applies to individual products purchased in their entirety;
  • The product purchased must be returned intact and in original packaging, complete in all its parts (including packaging and ancillary documents);
  • Postage for returning the product are charged to the customer;
  • The shipment is under the full responsibility of the customer.

If the right of return has been properly exercised, FROG.PRO will refund the customer the full amount paid, within thirty (30) days of receipt of the notice of return. The amount will be refunded less expenses for delivery of products.

GUARANTEES
All products sold by FROG.PRO enjoy the legal guarantees and “lifetime warranty” of FROG.PRO which provides repair or replacement of the product for structural failure not attributable to improper use of the product. Any changes or modifications made to the product voids, in all its parts, the warranty. The warranty is limited to products sold by FROG.PRO and / or its authorized dealers.

PRIVACY
Customer data is processed by FROG.PRO in accordance with the provisions of the legislation on protection of personal data, as specified in the information provided in the “Privacy” policy which forms part of these terms and conditions of sale.

COMMUNICATIONS
All communication must be addressed to FROG.PRO, at the above address.

JURISDICTION
Any disputes are within the jurisdiction of Parma (PR), Italy, and its designated Court, the Tribunale di Parma.